1. General Questions

Q: What is UpLotto?
A: UpLotto is an app designed to help users track their lottery spending, analyze patterns in scratch tickets, and make more informed decisions to improve their chances of winning.

Q: How does UpLotto help me improve my chances of winning?
A: UpLotto allows you to track which scratch ticket games you've played, how much you've spent, and which tickets have had the best outcomes. This helps you identify your "lucky" tickets and spending trends over time.

2. Account & Setup

Q: How do I create an account?
A: You can create an account using your email or sign in with Google or Apple directly through the app.

Q: I forgot my password. How can I reset it?
A: On the login screen, tap "Forgot Password," enter your email, and follow the instructions sent to your inbox.

3. Using the App

Q: How do I scan a ticket?
A: To scan a ticket, you need to subscribe to premium access. Once subscribed, tap the "Scan Ticket" button and allow the app to access your camera. Hold your phone over the ticket to scan it, and UpLotto will automatically detect the game, price, and other details.

Q: Can I track tickets manually?
A: Yes, if you prefer not to use the scanning feature, you can manually enter ticket details such as game name, price, and date.

4. Premium Subscription

Q: What features are included in the premium version?
A: The premium version unlocks access to past months' data, current year data, and all-time insights. Premium users can also scan their tickets, see their total win attempts, prize distribution, and top-winning tickets.

Q: How much does the premium subscription cost?
A: The premium subscription is priced at $3.99 per month or $39.99 per year.

Q: How do I cancel my premium subscription?
A: To cancel your subscription, go to your app store (App Store for iOS or Google Play for Android), find UpLotto under "Subscriptions," and tap "Cancel Subscription."

5. Troubleshooting

Q: My ticket didn’t scan correctly. What should I do?
A: Ensure that you’re scanning the front of the ticket in good lighting. If the issue persists, try entering the details manually.

Q: I can’t log in to my account. What should I do?
A: Double-check that you’re using the correct email and password. If you forgot your password, use the "Forgot Password" option to reset it.

Q: How do I update the app?
A: Visit the App Store (iOS) or Google Play Store (Android), search for UpLotto, and tap "Update" if a new version is available.

6. Security & Privacy

Q: Is my data safe with UpLotto?
A: Yes, UpLotto uses secure cloud storage and does not share your personal data with third parties. All data is encrypted to ensure your privacy.

Q: Can I delete my account?
A: Yes, you can delete your account by going to your profile in the app and selecting "Delete Account." This action is permanent and will erase all your data.

Need Further Help

If you have any additional questions or need support, please email us at support@uplottoapp.com.